WordPress blank admin screen

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asked Jul 15, 2013 in Website Builder by sally23 (1,250 points)
Hello
After I updated a plugin I am not able to access my WordPress website. When I try to access my login page I get a blank admin screen. How can I fix this? Please help
Thank you

1 Answer

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answered Jul 15, 2013 by expert (14,380 points)
You will have to use FTP in order to access your files and deactivate your plugins and  see if this is what’s causing the problem . Rename the plugins folder under wordpress->wp-content->plugins (to pluginsOld)
Then see if you can login to your admin. If it works, change the pluginsold folder back to plugins. Then start re-activating your plugins one at a time until you find the one that is causing the problem. Now using FTP again delete the problematic plugin’s folder from the wp-content->plugins folder
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