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Server ISP problem

Oct 6, 2012 by darkshark
Hi,
I just found out that I can no longer connect to my cpanel or email using thunderbird, nothing happens when I try to open cpanel or my email with thunderbird. However when I changed the ISP (to check) and tried it, it worked. I don’t want to change my ISP, is there any other way to fix this?
Thanks

2 Answers

0 votes
Oct 6, 2012 by TopNet
Your ISP must be blocking ports for your email and cpanel. Check with them if this is the case and ask them to unblock those ports.
0 votes
Oct 6, 2012 by SmartHost
This could also mean that your ISP  is blocking your hosting server IP address. You can run below command in your command prompt to find out what is causing this:
tracert yourdomain.com