Server ISP problem

63 views
asked Oct 6, 2012 in General by darkshark (1,500 points)
Hi,
I just found out that I can no longer connect to my cpanel or email using thunderbird, nothing happens when I try to open cpanel or my email with thunderbird. However when I changed the ISP (to check) and tried it, it worked. I don’t want to change my ISP, is there any other way to fix this?
Thanks

2 Answers

0 like 0 dislike
answered Oct 6, 2012 by TopNet (10,360 points)
Your ISP must be blocking ports for your email and cpanel. Check with them if this is the case and ask them to unblock those ports.
0 like 0 dislike
answered Oct 6, 2012 by SmartHost (9,060 points)
This could also mean that your ISP  is blocking your hosting server IP address. You can run below command in your command prompt to find out what is causing this:
tracert yourdomain.com
...