Not able to save menu items to menu in my WordPress site

asked Dec 3, 2012 in Website Builder by Susan3 (880 points)
I tried  saving menu items to a menu several times but nothing at all happens. The same thing happens when I try to save added widgets. It just freezes for some time and I would assume that it’s saving but when it stops then I see that nothing happened and nothing was saved. Can anyone please help me fix this?
Appreciate your support

2 Answers

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answered Dec 3, 2012 by WebGuru (9,280 points)
Try the following
- deactivate all plugins and if It works the re-activate the plugins until you find the one causing the problem
- switch to the Twenty Eleven theme.
- reset the plugins folder by PhpMyAdmin or FTP.
- re-upload all the files & folders from a fresh download except for the wp-content folder
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answered Dec 3, 2012 by expert (14,380 points)
If what WebGuru suggested didn’t work, check you error log file for further details or what could be causing this.