Web Hosting Geeks | Web Hosting Experts
Need help? Call us 1(866)TOP-HOST

14361 reviews 1715 hosting providers

Questions & Answers

Not able to login to Magento

Oct 15, 2012 by randy999
Hi all,
I have just started using Magento 1.7 as my open source online shopping cart. I took a backup using then “Database and media backup” options under system->tools and then downloaded  and installed a new there using Magento connect . The new theme didn’t work well and was giving me some errors so I decided to roll back to my latest backup. After rolling back using the ‘rollback’ option under the admin panel I can no longer login. Every time I try login in I get the error message “Invalid User Name or Password”.
Can anyone help me solve this please?
I would appreciate any advice on this
Thanks in advanced

3 Answers

0 votes
Oct 15, 2012 by expert
If you have a dev system that you can log into try to copy the hashed password from your database and replace it in the one that you are not able to log into.
0 votes
Oct 15, 2012 by WebProX
You should check your username and email address directly in the database.  If they’re correct try a password reset.
0 votes
Oct 15, 2012 by TopNet
Look up the “admin_user”  table in your newly rolled back DB and check if it has data in it, if not then insert the file manually from your backup