My website has been hacked, what should I do?

asked Mar 22, 2012 in General by darkshark (1,500 points)
hi all,

my website has been hacked, what should I do?

please advice

2 Answers

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answered Mar 22, 2012 by FixHost (12,380 points)
hi shark

if your website is hacked you should do the follwoing;

1.First take your website offline as soon as you can.
2. Change ALL passwords (FTP, HTTP and any others you have)
3. Check the files on your FTP, and delete any unknown file.(shells are commonly uploaded by the attacker, to allow them to get back in, even after the FTP etc passwords have been changed)
4.check the machine you use to connect to the website, the computer itself could be hacked and this is how the FTP credentials were obtained. You need to make sure that your website is clean.
5. After doing all the above you can put your website online again.
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answered Nov 7, 2014 by bypassed (820 points)
First take your website to OFFLINE mode and change all the this to your host and have them check this.Alternatively you can avail the Sitelock Website Security from and be free from such problems.Once you are threat free...go ONLINE.