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Moving servers/cPanels

Apr 14, 2013 by GeekNew

I want to move one server to another (both servers are on cPanel). I used  multiple account transfer function, but when I tried listing the accounts I got this error

Fetching Package Information
Command failed with exit status 2
Trace Output
Command failed with exit status 2

does anyone know how to fix this?
I’d appreciate any advice on this
Many thanks

3 Answers

0 votes
Apr 14, 2013 by TopNet
make sure your direct root login is enabled, and that the SSH port number is not the default 22
0 votes
Apr 14, 2013 by SmartHost
Check your firewall and check if it is blocking the connection. Also make sure that SSH access is allowed for the other server in the hosts.allow.
0 votes
Apr 14, 2013 by expert
Try runing the bellow command on the server you’re copying from  on the shell , and then try copying the account again
# touch /scripts/packages
# chmod 700 /scripts/packages
# mkdir -p /var/cpanel/packages
# echo 'FEATURELIST=unsupported'>/var/cpanel/packages/unsupported