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Does Hostgator provide customer support for their Reseller plans?

Feb 28, 2012 by Tom
I want to sell hosting based on the Hosgator reseller plans, but I have a question. Once I get a cutomer do I need to provide the customer support or Hostgator will take care of every Cpanel account in my WHM?

2 Answers

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Best answer
Feb 28, 2012 by Mtravel
No, they do not. You are responsible for providing customer support to your own customers. Of course you can collect their tickets and submit them as your own in the Hostgator ticket system, but this is quite tedious, and also you can do it with 10 customers , not with 100.
0 votes
Feb 28, 2012 by Awardin
Tom, you should get some experience with customer support in the hosting industry before you try to sell to other people. I recommend getting a dedi server, playing with some operating systems, virtualization environments etc. first and when you feel ready get a few customers solve their problems for a while and expand.
I honestly don't think I need all that to get in the costing business! I just asked about reseller accounts, not VMware and Xen blade farms.