Most service providers boast that they give 100% SLA, are the users actually getting it?

asked Nov 7, 2013 in VPS Hosting by consolepark (620 points)
Most companies in the market are now available with 100% SLA features is true to get the 100% SLA ?. Can anyone tell me is it true or how they achieved it ?

1 Answer

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answered Nov 7, 2013 by necser (8,230 points)
SLA means Service Level Agreement. SLA can state that the company has 100% uptime (which is simply unrealistic) or 100% of support tickers are answered within 24 hours?